Please provide a company background including when it was established, where it is located, how many staff you employ etc.
Impact Air Systems Ltd has successfully provided waste extraction and separation systems since 1989. In 2007 Nick and Vicky Ball completed a management buyout and have doubled the turnover of the company. Over the last 4 years Impact Air Systems has had an average annual turnover of £4.3m. Impact Air Systems are based in Leicester and we currently employ 21 people.
Please provide an overview of the products and services offered and areas of specialisation.
Impact Air Systems pride themselves on being at the forefront of innovative air system design. They provide a range of solutions across a broad range of industries. This includes:
- Automatic recovery of waste trim from productions machines such as three knife and rotary trimmers, bindery lines, stitch and trim lines, guillotines, folders or reject copy conveyors.
- A wide range of dust control solutions to meet the vast range of applications faced in modern day production environments.
- Portable units for trim and label matrix extraction.
- A range of density separation solutions whereby the separation of ‘lights’ or dust and fibres from the mixture of recyclables results in a ‘cleaner,’ more valuable product.
How did you find out about emita and what benefits do you find the most valuable?
We found out about emita through our dealings with the UKTI and subsequent emails promoting events and membership benefits. The events held by emita have been enlightening and informative and have helped to shape our thinking about emerging markets and further opportunities outside of the UK.
How long has your company been active in the export / import market and which countries do you currently trade with?
For the last 20 years IAS UK have provided their air systems outside of the UK. These opportunities primarily arose as a result of UK customers choosing to put similar systems in their other facilities outside of the UK. However, as our internet presence improved, Impact Air Systems have received enquiries and installed systems in over 40 countries across the globe for customers from a variety of sectors.
In order to better serve customers outside of the UK, Impact has established a number of trade partnerships in Japan, Poland, Russia, Spain, the Netherlands and the US. In February 2015, Impact Air Systems Inc. was established in California to better serve the US market.
What made you decide to expand your business overseas?
Existing customers were eager to install systems in their sister sites outside of the UK which gave us our first pool of overseas customers.
The website opened us up to the world and the increasing interest from potential customers from around the world was overwhelming.
The potential for work in the US was so great that we felt we would be better placed to service their requirements from inside the US.
What has been your biggest exporting / importing challenge?
Taking staff away from the UK office for days and weeks at a time. This has a huge knock on effect on other work and productivity.
Overseas customers who refuse to pay and choose not to speak English when we are chasing payments.
The cost of last minute flights.
The time it takes to get visas and the need for staff to have 2 passports.
What’s the most helpful piece of international trade advice you have received?
Ensure you are entirely happy with contracts and get as much money prior to delivery.
What does the future hold? Any particular markets you are looking to target next?
We still have a lot of work to do in the US but we have also started to develop relationships with potential partners in the Gulf.