Please provide a company background including when it was established, where it is located, how many staff you employ etc.
Adam & Karen Shuter started the business in 2009 at their Rugby base, with one additional member of staff. They are now a team of ten and growing.
Exact Logistics are one of the few British transport companies that are winning business for the UK economy. We collect and deliver goods on behalf of German companies that traditionally would have been delivered by foreign hauliers. Offering British exporters a fast, efficient and cost-effective way to service their German customers.
Please provide an overview of the products and services offered and areas of specialisation.
Our company deliver palletised freight next day throughout the UK and have daily departures to the rest of Europe, specialising in freight to/from Germany.
Many transport companies can say they offer cost-effective and reliable collections and deliveries throughout UK and Europe. We do too! but we are different. A real person answers the phone, takes time to understand your issues and takes responsibility for the outcome.
How did you find out about emita and what benefits do you find the most valuable?
EMITA was recommended to us by a supplier who is also an EMITA member. We find the networking events a really useful opportunity to exchange ideas with like-minded businesses. Everyone is really keen to help and pass on advice. We have also picked up some sales leads too!
How long has your company been active in the export / import market and which countries do you currently trade with?
From the day we started the company we wanted to build an international business. Germany is the UK’s largest trading partner so it was a natural choice. We still have a long way to go before we saturate this market.
What made you decide to expand your business overseas?
When we started the business our aim was to become the freight company of choice for companies in the Midlands. We believed we had the experience and expertise to build a successful international operation and we spotted a niche market for European deliveries of small palletised freight consignments. Helping our local customers achieve their export ambitions and also export our service to German transport companies enabling them to serve the UK market more efficiently.
What has been your biggest exporting / importing challenge?
Once we identified prospective German companies who could use our service we found we needed a local presence to open a dialogue, so we invested in a local sales consultant.
German companies are very thorough in their evaluation of new proposals and like to meet the senior people from new suppliers so Adam travels regularly to Germany. We deliver on time, keep our promises but more importantly we develop a real relationship with our customers so that they rely on our service day in day out to solve all their problems large or small.
What’s the most helpful piece of international trade advice you have received?
Get on a plane and go to meet your prospects and customers.
What does the future hold? Any particular markets you are looking to target next?
We are exploring four possible countries in Emerging Europe with UKTI to take advantage of increasing international trade, as these markets increase production and mature.